• Right of return 30 days
  • Guarantee 12 months
  • Delivery 1-3 days

HERE ARE THE ANSWERS TO THE MOST COMMON QUESTIONS

WHAT DOES WIDTH/DIAMETER MEAN?

The diameter given for our crystal chandeliers are measured from the outermost point, ie the prospective diameters formed from the outermost tip of the bobeche. When the chandelier ha an odd number of light arms, it will not measure arm to arm, but from the arm to the imaginary arm in exactly the opposite point on the other side of the ring.

WHAT ABOUT THE HEIGHT MEASUREMENTS? DOES IT INCLUDE THE CHAIN?

The height is measured from the bottom point of the chandelier (usually a ball or a brass knob) to the upper part of the chandelier. The chain is not included. Expect approximately another 75 cm if you want to know the height from the ceiling.

ARE THE CHANDELIER SAFETY TESTED?

Our chandelier are tested and approved by Intertek Semko (S-labeled) and CE approved, and every chandelier is tested before shipping.

WHAT IS THE MINIMUM RANGE BETWEEN THE CHANDELIER WITH CANDLES AND THE CEILING TO NOT DAMAGE THE CEILING WITH THE FLAME?

You can’t give an exact answer to this question, it depends on what sort of candle you use, how long they are and what they are made from. Our suggestion is that you try to measure the temperature on the ceiling. One time without lightened candles and one with them lightened. The temperature should not raise more than marginally compared to before you lightened the candles. As for discoloration of the ceiling, it depends on how clean the candles burn, we recommend candles made of stearin to minimize soot. Also remember to keep the wick short, if it becomes very long, it will soot lightly.

HOW HIGH ABOVE THE DINING TABLE SHOULD A CRYSTAL CHANDELIER HANG?

You should all be able to see each other in the eyes, so it should at least hang 75cm over the table. But the height is also a matter of taste; it could be nice to have the chandelier hanging higher or lower depending on the model of the chandelier and size of the room.

HOW DO I SHORTEN THE CHANDELIER CHAIN?

Either you could use a special plier for chains or use screwdrivers. Insert one screwdriver from each direction in the chain link that you want to remove. Turn the screwdrivers at each other until you get an opening slightly wider than the cable. Continue the same way with all the links you want to remove. To close a link, insert a screwdriver from each direction, this time you will have to pull the screwdriver in reverse order to close the link. When finished, pull the cable into the ceiling cup.

HOW DO I CLEAN MY CRYSTAL CHANDELIER?

You should as far as possible avoid touching the crystal, they are easily chipped and jagged. We recommend the use of Sparkle Plenty, a cleaning spray that self-cleans without you having to rub the prisms. It does not hurt prisms, coated or plated surfaces. It works like this: pull the chandeliers plug to make sure it is without power. Wait until the bulbs have cooled off. Do not remove the bulbs, but cover them and the lamp holders with plastic. Cover the area under the lamp, for example with newspapers. Shake the bottle. Start from the bottom and spray freely about 20 inches away until all surfaces are dripping wet. The chandelier is clean when the drops are clear and completely transparent. Do not turn on the light until the chandelier is completely dry, but not earlier than after two hours. If the chandelier haven’t been cleaned for a very long time a second cleaning might be necessary. Do not let the chandelier dry between cleanings.

HOW TO TRANSPORT MY CRYSTAL CHANDELIER?

If you can you should pack the chandelier in a large box or in a plastic bag with foam peanuts. If you don’t have access to foam peanuts you can wrap the chandelier with plastic bags. Try to zigzag between the prisms so that the prisms can’t touch each other. Enter multiple bags inside in the middle and under the chandelier. Put the chandelier in a large bag or in a box. That way you will reduce the risk of the prisms breaking when banging in to each other.If you have a really large chandelier you should hire an expert on transporting fragile items.

DO YOU SELL CUSTOM-MADE CRYSTAL CHANDELIER?

We do! We can produce special items for your projects. For home use however we suggest our standard range. Minor adjustments may be made at a cost, contact us if you have any thoughts about what you want us to do with your chandelier.

WHAT QUALITY OF PRISMS DO YOU USE IN YOUR CRYSTAL CHANDELIERS?

Mainly we use prisms in quality 1A, which is full cut hand-cut prisms. You can read more about prisms and their quality

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